Corporate Compliance & Legal Disclosures

1. Terms and Conditions of Service

Welcome to Sanchar Telecom, owned, operated, and maintained by SANCHAR TELENETWORK PRIVATE LIMITED ("Company", "We", "Us"). By applying for, subscribing to, or utilizing our fiber broadband internet, enterprise leased lines, or telenetwork data services, the customer ("Subscriber", "You") agrees to adhere to the statutory terms and regulatory obligations set forth below:

• Service Delivery & Feasibility: Fiber-to-the-Home (FTTH) and enterprise leased circuits are provisioned subject to physical optical network feasibility in Bhavnagar municipal limits and adjoining areas of Gujarat.
• Customer Premises Equipment (CPE): Optical Network Terminals (ONT) and routers provided by the Company remain the property of SANCHAR TELENETWORK PRIVATE LIMITED unless purchased outright. The subscriber agrees to maintain the equipment in good operating condition and return it upon service termination.
• Lawful Use & Compliance: The subscriber is prohibited from using internet bandwidth for any illegal purposes, cyber offenses under the Information Technology Act 2000, unauthorized commercial reselling, or hosting malicious relays.
• Billing & Invoicing: Invoices are generated electronically in advance for prepaid or post-billing cycles, explicitly detailing 18% Goods and Services Tax (CGST + SGST) under GSTIN 24AAHCS4543G1ZF.

2. Privacy & Data Protection Policy

At SANCHAR TELENETWORK PRIVATE LIMITED, subscriber confidentiality is paramount. In accordance with the Digital Personal Data Protection Act (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules:

• Collection of KYC Documentation: In compliance with Department of Telecommunications (DoT) mandates, we collect verified proof of identity and proof of address before activating live connectivity.
• Storage & Security: All subscriber KYC, billing records, and network session timestamps are stored in encrypted databases in India with restricted access control.
• Zero Commercial Data Selling: We do not sell, rent, monetize, or disclose subscriber contact numbers or browsing records to third-party telemarketing agencies or external ad networks.
• Lawful Interception & Disclosure: Disclosures are made strictly upon receipt of valid legal directives issued by designated law enforcement or regulatory authorities of India.

3. Fair Usage Policy (FUP) & Acceptable Use

To preserve network integrity, prevent congestion, and guarantee symmetrical speeds across our Bhavnagar GPON ring, high-speed residential plans operate under standard commercial Fair Usage Policies:

• All residential broadband subscriptions include generous data limits (up to 3,300 GB / 3.3 TB per billing cycle) at full subscribed speed.
• Upon consuming the generous FUP quota, bandwidth continues at reduced speeds (2 Mbps to 5 Mbps) for the remainder of the billing period without any financial penalty or overage charges.
• Enterprise Dedicated Internet Access (DIA) lines feature 1:1 contention, completely unconstrained bandwidth, and guaranteed symmetrical performance backed by SLA contracts.

4. Refund & Cancellation Policy

Transparency is foundational to our corporate values at SANCHAR TELENETWORK PRIVATE LIMITED:

• Pre-Installation Feasibility: In the event that technical line feasibility cannot be established at the customer's site within 7 working days of booking, 100% of the advance subscription and security deposit is refunded to the original payment source.
• Post-Activation Cancellations: Monthly prepaid subscriptions are non-refundable once the connection is activated and operational. For annual or multi-month advance subscriptions, refunds for unused calendar months are calculated pro-rata after deducting the standard monthly rate for consumed months and equipment retrieval charges.
• Security Deposit Returns: Security deposits for Optical Network Terminals (ONT) or enterprise switches are credited directly via NEFT/UPI within 7-10 business days following the physical return and inspection of the undamaged hardware.

5. Grievance Redressal & Escalation Matrix

In accordance with Telecom Consumer Protection and Redressal of Grievances Regulations, subscribers may escalate unresolved service concerns through our formal support channels: